What You Can Raise

• Concerns about teaching quality, scheduling, or academic support
• Issues related to staff or student conduct
• Facility, safety, or accessibility concerns
• Administrative or fee-related grievances (subject to published fee policies)
• Any alleged breach of institute policies

How to Submit a Complaint

1. Informal step (optional): Where appropriate, speak with the concerned faculty or counsellor to seek an early resolution.
2. Formal complaint: Submit a written complaint via the Contact page or by email/phone using official institute channels. Include your name, contact details, course (if applicable), and a clear description of the issue.
3. Acknowledgement: The institute will acknowledge receipt and may request additional information.
4. Review & response: The matter will be reviewed by authorised staff and a response will be shared within a reasonable timeframe.

Fair Process

• Complaints are handled impartially and confidentially where practicable.
• No student will face retaliation for raising a genuine concern in good faith.
• Frivolous or malicious complaints may be declined and may invite disciplinary review.
• Decisions will be communicated clearly, including any corrective action where applicable.